Terms of Service

Terms & Conditions

Contact Us

Our customer support team is available:

Monday to Friday · 10:00 AM – 6:00 PM IST

Please note that queries received outside working hours or on non-working days may experience a delay in response.

Concerns Regarding Your Orders

If you have any concerns related to your purchase, please contact us through our Official WhatsApp Number within 2 days of delivery.

To help us resolve your concern efficiently, kindly share:

  • Your Order ID
  • Registered email address
  • Contact number
  • Clear pictures of the products received
Please Note: Only products purchased directly from the 10on website are eligible for replacements, cancellations, or refunds.

For products purchased through third-party e-commerce platforms or retail partners, please reach out to the respective seller or platform for details regarding their return policies and further assistance.

Deliveries

7–9business days standard delivery
₹99additional fee on Cash on Delivery

Delivery Timelines

Our standard delivery timeline is approximately 7–9 business days. However, delivery times may vary depending on your location, regional or public holidays, and unforeseen circumstances beyond our control.

Shipping Charges

Shipping charges may apply at the company's discretion.

For all Cash on Delivery (COD) orders, an additional fee of ₹99 will be applicable.